Right of revocation

Client's right of withdrawal

A client is any natural person who concludes a legal transaction for a purpose which cannot be calculated owing to their commercial or independent professional activity. Cancellation policy / Right of Withdrawal You can cancel your contract within 14 days in writing (e.g. letter, fax, email) without having to provide a reason; or – if the item is delivered prior to the deadline – you can also terminate it by returning the item. The deadline begins after the receipt of these instructions in writing, but not before the goods are received by the recipient (in case of recurring deliveries of similar goods, it may not be prior to the receipt of the first partial delivery), and it also may not be done prior to the fulfillment of our information obligations listed in Article 246 § 2 in conjunction with § 1 Parag. 1 and 2 EGBGB and our obligations listed in § 312g Parag. 1 Clause 1 BGB in conjunction with article 246 § 3 EGBGB. As long as the revocation or the item is submitted in time, the revocation period shall be considered adhered to.

A revocation request must be submitted to:
Exklusive by Nicki Miller, Bernd Miller, Burgstraße 9, 87466 Oy-Mittelberg, Germany

Revocation consequences In the event of a valid revocation, the mutually received benefits shall be returned and, if appropriate, any derived benefits (e.g. interest rates) shall be issued. If you are unable to return the received goods and benefits (e.g. benefits of use) to us, or can only do it to a partial extent, or can only deliver them in a deteriorated state, then you must compensate us as appropriate. With deteriorated goods and derived benefits, you will only be required to compensate us to the extent that such benefits / deterioration in question are related to use of the item which is outside of its properties and functional characteristics. "Properties and functional characteristics" is defined as the testing and trying out of a given product as is possible and normal in a retail store. Transportable items are to be returned at our risk. You shall incur the regular return costs. Payment reimbursement obligations must be satisfied within 30 days. For you, the deadline begins at the time of the sending of your revocation statement or the item; for us, it begins when it is received. Right of withdrawal - exception The right of withdrawal does not apply with contracts for the delivery of items manufactured according to customer specifications or which are clearly tailored to personal needs, or which are not suitable for returning due to their condition, or which can spoil easily or whose expiration date has elapsed, or for the delivery of audio or video recordings or software if you have unsealed the delivered data carriers, or for the delivery of newspapers, periodicals and magazines (unless you concluded your contract for the delivery of newspapers, periodicals and magazines over the phone). End of the cancellation policy Please take note of this!  If possible, please return goods to us not unfree but as a prepaid package. Take care to prevent products from becoming damaged or contaminated. Where possible, please return the product to us in its original packaging, with all accessories and packaging components. If you no longer have the original packaging, please apply a suitable packaging which will prevent transportation damage.

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