Shipping & Returns

We dispatch all over Europe using DHL.

Costs:

Clients Germany 1.55 Euro
Clients - free shipping Germany from 25 Euro
Clients - 3 packets Switzerland 7.00 Euro
Clients - more like 3 packets Switzerland 16.99 Euro
Retailers (units and above) Germany 6.90 Euro
Clients Europe-wide 3.90 Euro
Retailers (units and above) Europe-wide 16.90 Euro


Delivery times
: Normally you will receive your order within 3-4 working days. In some cases a package might take even longer to arrive, but we can accept no responsibility for this; please understand.

The currently valid delivery times are listed in the individual product descriptions.


To view the status of your order:

if you have set up a customer account, you can view the status of your order at any time. Please make use of this option before you submit a question to us. Naturally you can write to us if your delivery is unusually late. We will always do our best for you! Information on individual order status: Open We have received your order but have not yet processed it. In Progress The product is packed and ready to send. Delivery will take place as soon as the product is in stock. We have ordered the product and will dispatch it to you as soon as we have it on our premises. Sent The product is on its way and should reach you in the next few days.

We will inform you of all status changes by email. This way you will remain updated on the current status of your order.

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